Name: That Bad Review: How to Turn 1-Star Reviews into a 5-Star Business (en Inglés)
Price: 32.73 USD
Availability: InStock
Author: Easdown, Adrian ; Hunt, Jo ; Bushnell, Kristy
ISBN: 9780987644015

portada That Bad Review: How to Turn 1-Star Reviews into a 5-Star Business (en Inglés)

Formato

Libro Físico

Autor

Adrian Easdown

Otro

Jo Hunt

Ilustrado por

Kristy Bushnell

Editorial

Adrian Easdown Pty Ltd

Idioma

Inglés

N° páginas

184

Encuadernación

Tapa Blanda

Dimensiones

21.0 x 14.8 x 1.0 cm

Peso

0.23 kg.

ISBN13

9780987644015

Categorías

Economía conductista
Atención al cliente
Industria del sector servicios

That Bad Review: How to Turn 1-Star Reviews into a 5-Star Business (en Inglés)

Adrian Easdown (Autor) · Jo Hunt (Otro) · Kristy Bushnell (Ilustrado por) · Adrian Easdown Pty Ltd · Tapa Blanda

Libro Físico

$ 32.73

$ 50.36

Ahorras: $ 17.62

35% descuento

Envío normal

Origen: Estados Unidos (Costos de importación incluídos en el precio)

Se enviará desde nuestra bodega entre el Lunes 15 de Julio y el Miércoles 24 de Julio.

Lo recibirás en cualquier lugar de Ecuador entre 1 y 3 días hábiles luego del envío.

Reseña del libro "That Bad Review: How to Turn 1-Star Reviews into a 5-Star Business (en Inglés)"

Customers who love you vs those who don'tWhile a lot of business owners bury their head in the sand and ignore reviews, especially bad ones, Adrian took a different approach. Locked in the poorly written sentences and scathing critique he saw diamonds. Through Adrian's book, business owners will learn to look at themselves first, to find out exactly why they are avoiding negative criticisms of their business. With Adrian leading the way, you will learn: - How to respond to bad reviews - How to respond to facebook reviews - How to manage trip advisor reviews - When to delete bad reviews - why and why not - How to understand your guests' motivations to review If you want to leverage good reviews and bad ones to maximise your ability to connect positively with any customer who has concerns or feedback - read this book today! Adrian provides tips, stories, strategies, and guides that are practical and easily adopted, to help campground businesses, or parks and recreation managers holiday management to navigate through the modern world of hospitality and tourism. So, if you're ready to maximize your businesses reviews and lock in those 5-star ratings, then this is the book for you.