Name: Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence: #Customer Service Excellence #Help Desk Training #Effe (en Inglés)
Price: 24.63 USD
Availability: InStock
Author: Assey, Gerard
ISBN: 9788197112133

portada Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence: #Customer Service Excellence #Help Desk Training #Effe (en Inglés)

Formato

Libro Físico

Autor

Gerard Assey

Editorial

Collection Skills

Idioma

Inglés

N° páginas

134

Encuadernación

Tapa Blanda

Dimensiones

21.6 x 14.0 x 0.7 cm

Peso

0.16 kg.

ISBN13

9788197112133

Categorías

Atención al cliente

Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence: #Customer Service Excellence #Help Desk Training #Effe (en Inglés)

Gerard Assey (Autor) · Collection Skills · Tapa Blanda

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$ 24.63

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Origen: Estados Unidos (Costos de importación incluídos en el precio)

Se enviará desde nuestra bodega entre el Viernes 26 de Julio y el Martes 06 de Agosto.

Lo recibirás en cualquier lugar de Ecuador entre 1 y 3 días hábiles luego del envío.

Reseña del libro "Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence: #Customer Service Excellence #Help Desk Training #Effe (en Inglés)"

'Mastering Professional Help Desk Skills: A Comprehensive Guide for Customer Service Excellence.' is a comprehensive book designed to empower help desk professionals, customer service representatives, and CS Engineers with the essential skills needed for success in personal, telephone, and internet interactions. From the significance of first impressions to the intricacies of complaint handling, the book explores the art of customer service. It emphasizes the human element, going beyond technicalities to cultivate a customer-centric mindset. Readers will discover practical insights, real-world examples, and actionable strategies to enhance their communication, problem-solving, and stress management abilities.Through a structured approach, the book provides tools, action plans, and a commitment to continuous improvement, fostering a culture of excellence. This guide is a roadmap for individuals seeking to not only meet but exceed customer expectations, ultimately contributing to the success of their teams and organizations.What the Book covers: PrefaceCrafting Lasting Impressions in Customer ServiceThe Importance of Customer ServiceKey Benefits of Providing Excellent Customer ServiceThe Roles, Responsibilities & Functions of a HELP DESK ProfessionalKEY Attributes, Traits and Qualities of Help Desk Professionals Telephone Techniques and SkillsPre-Call Planning and PreparationDuring the Call: Steps to a Professional Service CallEffective Questioning and Listening SkillsOpen-ended Questions to get to the Root of Issues in Various Categories of IndustriesSteps to be a Good ListenerHandling Complaints and Angry CustomersResolving Complaints EffectivelyEmpowering Frontline Staff to Resolve Issues Personal (Face to Face) InteractionEnsuring Proper Grooming and Presenting a Professional ImageCustomer Care Skills Internet Interaction (Email)Professional DO's & DON'T's of Emailing Continuous Improvement and TeamworkCoping with Stress in the Service IndustryTeamwork in Customer Service Understanding Customer BehaviorA Personality Assessment for Customer Service StaffIdentifying Different Customer TypesManaging Difficult People and Sensitive Situations Understanding Users and Categorizing ThemTypical Incident Management ProcessImplementing a Successful Help Desk Skills Initiative: Action Plan Empowering Help Desk Professionals for Excellence in Customer Service Conclusion: Elevating Your Helpdesk JourneyAbout the Author